I meant to write about the changes to Apple’s Keyboard Service Program a few weeks ago but I never got around to it. So, here it is now.
These changes were particularly good news for me because I bought my wife a 2018 MacBook Air for Christmas and I have been hearing rumbles that some folks are having problems with the keyboard.
Here’s the good news. As of May 21, 2019, Apple extended the Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro to include the 2018 MacBook Air and the 2018 and 2019 MacBook Pro. I have also heard that in order to speed up the repair process the repairs are now being made in Apple Stores with next day turnaround.
This is Apple’s statement about the keyboards:
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel “sticky” or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.